Thank you for supporting NKURAGE FOR CHARITY ORGANIZATION. We are committed to ensuring transparency and trust in our operations, including how we handle refunds. This Refund Policy outlines the procedures and conditions under which we offer refunds for donations and other transactions.
This policy applies to all donations made to NKURAGE FOR CHARITY ORGANIZATION through our website, events, and other fundraising activities. It also covers refunds for merchandise or services purchased through our online store, if applicable.
Donations made to NKURAGE FOR CHARITY ORGANIZATION are generally considered final. However, under certain circumstances, we may offer refunds:
Error in Donation: If a donation was made in error (e.g., incorrect amount or duplicate donation), we will review the request and process a refund if it meets our criteria.
Duplicate Transactions: If a donor unintentionally makes duplicate transactions, we will investigate and issue a refund for the duplicate amount.
Processing Issues: If there was an error in processing the donation through our payment system, we will work to resolve the issue and provide a refund if necessary.
To request a refund for a donation, please contact us at [contact email] with the following information:
Full Name
Contact Information
Donation Reference Number
Reason For The Refund Request
We will review your request and respond within 7-10 business days.
If approved, the refund will be processed to the original payment method used for the donation.
Refunds for merchandise or services purchased through our online store are subject to the following conditions:
Defective or Incorrect Items: If the item received is defective or not as described, we will offer a refund or replacement.
Order Errors: If there was an error in fulfilling the order, we will work to correct the issue and provide a refund if necessary.
Return Policy: Merchandise must be returned within 30 days of receipt for a refund. Items should be in their original condition and packaging.
To request a refund for a donation, please contact us at [contact email] with the following information:
Full Name
Contact Information
Donation Reference Number
Reason For The Refund Request
We will review your request and respond within 7-10 business days.
If approved, the refund will be processed to the original payment method used for the donation.
The following transactions are non-refundable:
Donations made outside the eligibility criteria mentioned above.
Items marked as final sale or non-returnable.
Donations made to specific campaigns or projects where the terms of the campaign indicate no refunds.
We may update this Refund Policy from time to time to reflect changes in our practices or regulatory requirements. The revised policy will be posted on our website, and any significant changes will be communicated to donors and customers.
If you have any questions or concerns regarding this Refund Policy, please contact us at:
NKURAGE FOR CHARITY ORGANIZATION
Tumba Sector Office, Rwanda
Phone Number: +250 788 838 264
Email